📖Business Owner User Guide

In Setup Rewards (during the wizard or later from the venue console) enable Loyalty Points, Prize Game, or both.

Loyalty points tiers. Paid bills convert to points 1 to 1 (a 12 USD bill earns 12 points after staff approve). You add 1 or more redemption tiers. Each tier needs two things: the points required (threshold) and the reward the customer gets when they redeem. Thresholds should increase with each tier.

Example for a café:

• Tier 1 — 50 points required → Free drink.
• Tier 2 — 120 points required → Free pastry.
• Tier 3 — 250 points required → 20% off the next meal.

When a customer's approved balance reaches a tier, they start a Redeem Points claim from the Rewards Hub. Staff approve it at the counter, then their balance drops by that tier's points and they receive the reward.

Prize game. Customers open boxes on a board. You place a limited number of prizes on random boxes; the rest are empty or show your ad. A win creates a prize claim that staff must approve. You control how often the same customer can play.

• Board size — total boxes on the game board.
• Number of prizes — how many prize boxes are placed at random (add each prize by description).
• Boxes the customer may open — max boxes per play session.
• Session timer — how many minutes a game lasts before it expires.
• Ad boxes — how many boxes show your advertisement.
• Cooldowns — hours a customer must wait after a loss, and after a win, before playing again at your business (stops the same person playing too often).
• Optional minimum purchase — if set, staff should confirm the receipt meets that amount before approving a prize win.

The game stays available while at least one prize remains. Restock prizes in Setup Rewards when they run out. Download your printable QR from Download QR Poster for printing and display it on your wall. You can rotate the QR later if a printout is copied or lost (old codes stop working after rotation).

Open Employees on the venue console (or during setup) and invite staff by email. They receive a link to join that workplace. Invited employees can approve customer claims — without owning the business settings.

Only invite people you trust to be your employees. You can remove employees later from the same Employees screen.

Use this when the customer does not open the app. They tell you a phone number or email, or write it on the paid bill. This awards collect points only — never a redemption or prize. Points credit to that contact immediately (no Pending claim). When they later verify the same phone or email, the balance shows on their account.

When a customer starts Collect Points, Redeem Points, or a prize win from the Rewards Hub, the claim appears with a Claim # on their phone. Customer shows the Claim # to staff, and staff approves it.

Below Pending claims is History. After you approve, deny, or award points by phone or email, the transaction moves here. The list shows the last 3 months of resolved collects, redemptions, prize wins, and referral bonuses. To see older records, use Download below.

Only the business owner can download. Choose a time period or a custom date range, then Download CSV or Download JSON for verification and accounting.