Employee's User Guide
Switch workplaces and manage customer claims
Becoming an employee
To become an employee a business owner must send you an invitation link in email. Open the link, accept the invite, and you become an employee of that business — with access to its Employee Dashboard and Customer Rewards Approval tools.
Owner sends you an invitation link for their business
You open the link and accept the invite
You land on the Employee Dashboard for that workplace
Your workplace dashboard
After you accept the invitation, you land on the Employee Dashboard for that business. From here you can manage customer rewards, check your stats, or choose "I want to quit the business" if you no longer work there.
Platform will ask you to complete account verification (name and phone) before using Manage Customer Rewards and other staff tools.
Manage Customer Rewards — approving claims
Open Manage Customer Rewards from the dashboard. The page has three parts, top to bottom:
Award points by email or phone — when the customer writes a phone number or email on the paid bill. Pending claims — customer-started collect, redeem, and prize claims waiting for your Approve or Deny. History — past approved, denied, and awarded transactions.
Award points by email or phone
Use this when the customer does not open the app. They tell you a phone number or email, or write it on the paid bill. This awards collect points only — never a redemption or prize. Points credit to that contact immediately (no Pending claim). When they later verify the same phone or email, the balance shows on their account.
Customer writes phone# or email on the paid bill/receipt and tells staff
At the top of Manage Customer Rewards, enter that email or phone plus the bill amount
Tap Award points to customer email or phone — points credit to that contact
Pending claims
When a customer starts Collect Points, Redeem Points, or a prize win from the Rewards Hub, the claim appears with a Claim # on their phone. Customer shows the Claim # to staff, and staff approves it.
Collect points — customer scans QR
The customer scans the store QR, chooses Collect Points, and enters the paid bill amount. Match the receipt to the Claim #, confirm they paid that bill, then click Done.
Customer scans the store QR → Collect Points
They enter the paid bill amount and submit, then show staff the Claim #
Claim appears in Pending claims
Staff Approve, confirm the customer paid the bill, then click Done — the claim is approved only after Done
Redeem points
Redemption is customer-initiated only. Staff cannot redeem by phone or email. The customer scans the store QR, opens Redeem Points, picks a reward tier, and submits. The gift is not given until you approve and click Done.
Customer scans the store QR
Rewards Hub → Redeem Points → pick a tier and submit, then show staff the Claim #
Redemption Claim # appears in Pending claims
Staff Approve, deliver the redemption gift, then click Done — the claim is approved only after Done
Prize win
A prize claim shows the prize name and Claim #. If this business set a minimum purchase to play, that amount appears as Min. purchase to play — check the winner's receipt meets it before you approve. If no minimum is set, you can approve without a purchase check. Approve within the claim time window.
Customer scans QR and plays the prize game — if they win, they show staff the Claim #
Prize Claim # appears in Pending claims
Staff Approve, deliver the prize, then click Done — the claim is approved only after Done
History
Below Pending claims is History. After you approve, deny, or award points by phone or email, the transaction moves here. The list shows the last 3 months of resolved collects, redemptions, prize wins, and referral bonuses.
Switch businesses
If you work at more than one business on this platform, open the menu (☰). Your current business name is shown there. Choose Switch business next to that name, then pick the workplace you are serving right now — your dashboard and claims list update to that business.
Always confirm the business name on the dashboard before approving claims so points go to the correct shop.
Referral links
Switching roles
You can switch to Customer (or another role you are eligible for) and earn rewards while shopping at other businesses on the platform.
Menu (top-right) → Switch role
Pick Customer, Business owner, or Employee
Dashboard switches to that role
To prevent fraud, owners and employees cannot collect points, redeem rewards, or play prize games at a business they own or work for. You can still use loyalty programs at every other participating shop.
Tips
- Switch to the correct business before awarding or approving.
- Match the receipt to the Claim # before you approve a collect.
- Contact your business owner if you need access removed or a new invite.
How bill amounts become points
The amount on a paid bill converts to loyalty points 1 to 1. For example, a 10 USD purchase credits 10 points in that currency.
In dual-currency countries such as Cambodia, where bills can be paid in USD or KHR, points can be collected in either currency for convenience.
Trust and transparency
Staff, owners, and customers can download loyalty and prize-game transactions for accounting, verification, and transparency.
- Business owner: on Manage Customer Rewards, open the Download section, choose a period (or custom dates), then Download CSV or Download JSON. Employees do not have this section.
- Customer: View my rewards history → choose a period → Download CSV or Download JSON.